


- Made with 1 1/2" wide grosgrain ribbon
- Elastic bands on back make it easy to take on & off
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom or personalized items cannot be returned, unless they arrive damaged or defective.
Additional non-returnable items:
- Face Masks
- Gift cards
- Downloadable digital products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us here.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
Please contact us here BEFORE returning your product to receive instructions on how to return your item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Dog Products
Collars, Harnesses, Leashes, Poo Bag Pouches & Treat Pouches
- Remove any extra dog tags, bells, carabiner, etc. Secure any velcro closures, so they don't snag other items.
- Place item(s) in a laundry bag. This is especially important for leashes and harnesses. (See FAQ below if you don't have a laundry bag.)
- Wash on gentle cycle with a mild detergent. If item is stained or especially dirty, you can also try pre-treating with a stain remover or even pre-soaking.
- Hang to dry.
Dog Scarves
See instructions for quilted products. May need ironing if wrinkled. If item has a vinyl decoration, be sure to use a pressing cloth.
DO NOT IRON directly on the vinyl.
Dog Bows & Bow Ties
Spot clean only.
Dog Toys
Machine wash with mild detergent in a cold cycle and line dry as often as you see fit.
Quilted Products
Handbags, Wallets, Pouches, Straps & Accessories
- Make sure any velcro closures are secured, so they won't snag any other items. Remove any carabiners or metal hardware that is not sewn on.
- Place item(s) in a laundry bag. This is especially important for items with straps, velcro & metal hardware.
- Wash on gentle cycle with a mild detergent. If item is stained or especially dirty, you can also try pre-treating with a stain remover or even pre-soaking.
- Tumble dry on low. Items with a lot of metal hardware may be best to air dry, since it will be very noisy in the dryer.
Washing F.A.Q.
I don't have a laundry bag, can I still wash my item?
- Yes, you can also use an old pillowcase and tie it in a knot to keep your item from tangling with other laundry.
- For collars and leashes, you can use a sock to keep item from tangling.